FREQUENT QUESTIONS

Here you will find the most Frequently Asked Questions from our Clients. Before asking anything, we invite you to carefully read these questions and answers, as well as all our links about this Tour. This will help you to clarify in a simple, fast and practical way.

1. IS WATER INCLUDED IN THE TOUR?

Yes, we know that hydration during the hike is very important, so you should not worry about this. Just bring your own water for the first day. After this, our staff will provide you with water from the 2nd day. It is taken from the tap at each camp and is then boiled and cooled. You can refill your bottle at breakfast, lunch and dinner. So don’t worry, water will always be clean and safe to drink.

2. WHAT MEALS WILL I HAVE DURING THE TOUR?

We understand how curious you are about the quality of food during the trek. For your peace of mind we include all meals and snacks throughout the hike. All the testimonials and comments made by our clients guarantee and prove that our meals are excellent.

All food is prepared with fresh ingredients, which are bought at the local market in Cusco City the day before the trip. Everything is transported by the porters, and then prepared by our cook. We do not use any canned or rehydrated food. Everything is fresh, healthy and delicious!

Each cook is professionally trained to prepare the best breakfasts, lunches, dinners, and snacks. The food is served daily starting in the morning with a great breakfast, then we will give you some snacks to enjoy along the way, at noon you will have a good lunch, when arriving at the camp you will enjoy tea time, and finally at night there is a delicious dinner. Without a doubt, this will exceed all your expectations about food on the Inca Trail.

Here are some examples of what our Chefs can prepare and serve at meals:

• Breakfast: Scrambled eggs, breads, pancakes, omelets, cereals, fruit salad, toast, orange juice, milk, tea, coffee, hot chocolate, butter, jam.
• Snacks for the Hike: Fruits, Cookies, Cereals, Chocolate, Candies.
• Lunch: Corn soup, Cream of Mushrooms, Cream of Asparagus, Rice with chicken, sausages, Fried trout, ceviche, meat, beans, fried rice, French fries, boiled vegetables, Salads, Omelets, etc.
• Tea Time: popcorn, fried wontons, tea, coffee.
• Dinners: Stuffed Chicken, vegetable tortillas, pizza, spaghetti, pork chop, fried vegetables, salads.

If you have special dietary needs, no problem! We can serve vegetarians, vegans, celiacs and any type of food allergy at no additional cost, so you will always be well fed throughout the trip.

3. HOW DO I BOOK MY TOUR?

Booking this Tour with us will really be very safe, easy and practical, you will also have Payment Facilities such as Paying the Excursion up to 1 day before the Tour and in 2 Installments:

• The First Installment can be paid online from the comfort of your home by making a Pre-Payment with any Credit or Debit Card from any Bank, using our safe and reliable money transfer system. The Pre-Payment will be made through a deposit of US$200 per person + 5% Visa commission. (Click on the Reserve link)
• The Second Fee will be paid upon arrival in Cusco City, personally at our Main Office located in our Historic Downtown up to 1 day before the Tour.

⇒ To Reserve your 2 Days/1 Night Rainbow Mountain Trek+Inca Snowy, just follow these 3 simple steps:

1. Fill out the Reservation Form: It is in the Reserve link.

2. Pay the First Installment (Pre-Payment): We accept all cards. You can use a Credit or Debit Card from any Bank and of any company: VISA, MASTERCARD, AMERICAN EXPRESS, DINERS CLUB, DISCOVER, JCB, UNION PAY, ETC.

3. Print your Travel Coupon (Voucher): We will send it immediately after you have made the Pre-Payment.

⇒ OTHER PAYMENT METHODS: If you wish to make the Pre-Payment by other means such as: Western Union, Bank Deposit, Bank Transfer or some other methods, let us know so we can send you all the required information to make it.  

4. ARE THERE DISCOUNTS FOR CHILDREN AND STUDENTS?

Yes, for this Tour we offer discounts and special rates for infants, children and students.

• Children from 10 years old and students up to 17 years old, have a discount of US$40.oo

→ School and College Students – For young people between 9 and 17 years old, only by sending a scanned copy of the Passport, at the time of Reservation.

→ Students 26 years old or more are considered Adults.

5. HOW MUCH SHOULD I TIP MY GUIDE, COOK AND PORTERS?

Tips are not mandatory, there is no exact amount. Only if you wish, at the end of the tour you can give tips for the tour guides, cooks and porters. This is something additional and totally voluntary, really what you consider fair will be highly appreciated by the Service Personnel.

6. WHAT HAPPENS IF I GET ILL FROM ALTITUDE SICKNESS?

Don’t worry! All our Guides are trained in case you get sick with this condition. All our Guides carry an oxygen tank and a First Aid Kit, this ensures that you are very well evaluated and cared for, which will allow you to continue with the hike. In addition, all our staff are prepared in case of Emergency. If after being treated, you still feel very bad and cannot continue with the trek, the Guide will make the best decision whether to continue or return. For us your Safety and Health come first.

7. IF I ALREADY PAID MY FIRST INSTALLMENT AND DECIDE TO CANCEL, WILL I BE REFUNDED?

Unfortunately we will not be able to make any type of refund or date changes for Tours that are paid in Installments. All Pre-Payments of US$200.00 are non-refundable, nor transferable, since this money will be invested immediately in all the Procedures and Reservations required for the Tour, as well as in the purchase of Permits and Tickets. These procedures will be carried out at the Ministry of Culture of Peru (Branch of the Peruvian Government Managing the Inca Trail and Machu Picchu).

We understand that unexpected things happen that are out of your control, but we cannot make exceptions. You can read more about our Change and Cancellation Policies on our website: http://incredibleperutours/es/terminos-y-condiciones/

8. DO I NEED TO BRING ADDITIONAL MONEY TO MY TOUR?

Yes, only if you want to buy snacks such as cookies, dehydrated fruit, chocolates, etc. or additional drinks such as sodas, beers or an energy beverage, because it is possible to buy these products in small stores in the area on the first day.

For all this we recommend that you have between 150 and 300 Peruvian soles. You may not need to spend any of this money, but in case of an Emergency, make sure to have enough cash.

9. WHAT TIME WILL WE RETURN TO CUSCO?

The second day, after having lunch in Cusipata, our transportation will be waiting to take us for an 1:30 hour ride back to the Cusco City. The group will be arriving between 4:00 and 5:30 p.m.

10. WHY SHOULD I BOOK MY TOUR WITH INCREDIBLE PERU TOURS?

There are very good reasons to book your excursion with us, let’s see some:

• Excellent location of Our Travel Office that allows better coordination at any time. We are located in Cusco City’s Historic Downtown.
• Excursion organized by an Authorized Peruvian Tourism Agency. We are 100% local workers. We are very proud to be Peruvian and have the great opportunity to share our culture with you, with more than 15 years of experience organizing the best tours to the most incredible tourist destinations in our region. We have all our documentation updated and valid, complying with all the procedures and regulations before the Local Government, thus being a Travel Agency recognized as an Authorized Operator of the Inca Trail to Machu Picchu – 2020, this provides support and trust. It also guarantees our seriousness and commitment to your satisfaction, which will be met with great responsibility and enormous pleasure.
• The Best Price for your trip and without hidden charges. Getting the best price is great and getting the best value is even better. We provide an All Inclusive Service trip at an affordable price, giving you the best Offers. We save you the search time with our Low Price Guarantee. How did we achieve this?… Simply because we are the Direct Tour Operator managing business costs locally and employing local people to conduct your trip and without any intermediary.
• Travel with Experts: The best Tourist Guides, Cooks and Porters in the region. Our Care Staff, locally known as “The Steel Team” are highly trained to serve all types of groups, families, friends, couples and all those who love outdoor activities.
• High Quality Equipment for your Trip. From a simple trekking pillow to the most sophisticated hiking stick, going through the most comfortable sleeping tents and the best quality feather sleeping bags that guarantee a good rest. We buy new equipment every year, with a 2-year rotation, constantly looking for the best brands that are the most comfortable and safe for your trek.
• Excellent meals – All included. You don’t have to worry about food, because we include all meals during the whole Trek. Our cook will impress you with the quality of the food prepared in a small tent and small kitchen. Everything is prepared with fresh ingredients, we do not use canned or dehydrated food. In addition, we can prepare vegetarian or special diets according to your needs free of any extra charge.
• Confirmed and guaranteed departures. We are the only Tour Operator that guarantees all the departures, since we Operate 100% of our Treks. Other agencies hope and wait to have enough clients to start with a Tour. Even if we only have a single traveler for a Travel Date, this trip will be operated by us at the prices listed on this website and without surcharge. Normally our groups are small and with an average of 4 to 8 people.
• We treat our travel staff in the best way and are committed to the social projects of our region. We practice good treatment for our workers. That is why we provide Inca Trail tickets, accommodation, transportation, uniforms and good food for all our staff. The cooks and porters have paid Health Insurance and all of them have reasonable salaries according to the work they do. We are also committed to social projects that sponsor benefits for children in local communities in Health and Education, helping to improve their living conditions.
• We practice Sustainable and Responsible Tourism. We are an ecological company, committed to the environment and to the sustainable use of ecological resources, Tourism must have a minimal impact. One important contribution is that our kitchen staff use biodegradable dishwasher detergents. In addition, we constantly participate in Cleaning Campaigns of the Inca Trail to Machu Picchu.
• Personalized Service and Support. When you ask a question, we will always reply. We are here to help provide personalized care and support. Call or email our contact center from anywhere, anytime.