FREQUENT QUESTIONS

Here you will find the Most Frequently Asked Questions from our Clients. Before asking anything, we invite you to carefully read these questions and answers, as well as all our links about this Tour. This will help you obtain information in a simple, fast and practical way.

1. HOW DO I BOOK MY TOUR?

Booking this Tour with Us is very safe, easy and practical, you will also enjoy Payment Facilities such as Paying for your Excursion up to 1 day before the Tour:

Single payment: you can pay online from the comfort of your home, by making a Pre-Payment with any Credit or Debit Card from any Bank, using our secure and reliable money transfer system. It will be made through a deposit of US$60 per person + 5% Visa fee (Click on the Reserve link)

1. Fill out the Reservation Form: It is in the Reserve link.

2. Print your Travel Coupon (Voucher): We will send it to you immediately after the Payment is made.

⇒ OTHER PAYMENT METHODS: If you wish to make the Payment by another means such as: a virtual link, Bank Transfer or some other methods, let us know to send you all the necessary information to make this Pre-Payment.

2. ARE THERE DISCOUNTS FOR CHILDREN AND STUDENTS?

Yes, for this Tour we offer discounts and special rates for infants, children and students.

Infants under 2 years old in the company of their parents travel for free.
Children and students up to 18 years old have a discount by simply sending a scanned copy of the Passport at the time of Reservation.

3. HOW MUCH SHOULD I TIP MY GUIDE, THE DRIVER?

Tips are not mandatory, there is no exact amount. Only if you wish, at the end of the tour you can tip the tour guides, cooks and porters. As you can see, this is something additional and totally voluntary, really what you consider will be greatly appreciated by the Service Staff.

4. WHAT WILL THE WEATHER BE LIKE IN CUSCO?

The weather is very unpredictable in Cusco, it is impossible to say exactly what kind of weather you will encounter during the Tour. No matter what month you travel, be sure to have waterproof clothing at hand like a rain jacket or a good rain poncho.

During dry season (April to November), early mornings are cloudy and can be cold. As the morning hours pass, the clouds clear and the Sun comes out, so it can be quite hot. Sun protection and a good hat are essential. However, keep in mind that sometimes it can be rainy in June and sunny in December.

During rainy season (from mid-November to mid-April), rainfall is very constant. However, don’t be surprised if some days are sunny this season. February always comes with the most pourings, so we do not recommend traveling during this month.

5. IF I ALREADY PAID MY FIRST FEE AND DECIDE TO CANCEL, WILL I BE REFUNDED?

Unfortunately No. We will not be able to make any type of refund, but we can change the date or change the tour, as long as at the date of cancellation, you have not purchased tickets to archaeological monuments.

We understand that unexpected things happen that are out of your control, but cannot make exceptions. You can read more about our Change and Cancellation Policies on this link: http://incredibleperutours/es/terminos-y-condiciones/

6. DO I NEED TO BRING ADDITIONAL MONEY TO MY TOUR?

Yes, if you want to buy snacks such as cookies, dried fruit, chocolates, etc. or additional drinks such as soda or an energy beverage, because it is possible to purchase these products in small commercial stores. Additionally, you can buy handmade souvenirs of the place.

7. IF I HAVE MORE QUESTIONS, CAN I CONTACT INCREDIBLE PERU TOURS?

If you have any further questions, please do not hesitate to contact us.

You can contact us anytime, we are available 24/7. We will be very happy to help you, call us at Cell: +51 984 525 006 / WhatsApp: +51 984 683 047 or send us an e-mail to: info@incredibleperutours.com, or also check the Contact Us link on this website.

8. WHY SHOULD I BOOK MY TOUR WITH INCREDIBLE PERU TOURS?

There are very good reasons to book your excursion with us, let’s see some:

• Excellent location of Our Travel Office that allows better coordination at any time. We are located in Cusco City’s Historic Downtown.
• Excursion organized by an Authorized Peruvian Tourism Agency. We are 100% local workers. We are very proud to be Peruvian and have the great opportunity to share our culture with you, with more than 15 years of experience organizing the best tours to the most incredible tourist destinations in our region. We have all our documentation updated and valid, complying with all the procedures and regulations before the Local Government, thus being a Travel Agency recognized as an Authorized Operator of the Inca Trail to Machu Picchu, this provides support and trust. It also guarantees our seriousness and commitment to your satisfaction, which will be met with great responsibility and enormous pleasure.
• The Best Price for your tour and without hidden charges. Getting the best price is great and getting the best value is even better. We provide an All Inclusive Service trip at an affordable price, giving you the best Offers. We save you the search time with our Low Price Guarantee. How did we achieve this?… Simply because we are the Direct Tour Operator managing business costs locally and employing local people to conduct your trip and without any intermediary.
• Travel with Experts: The best Tourist Guides, Cooks and Porters in the region. Our Service Staff, locally known as “The Steel Team” are highly trained to attend all types of groups, families, friends, couples and all those who love outdoor activities.
• High Quality Equipment for your Tour. From a simple trekking pillow to the most sophisticated hiking stick, going through the most comfortable sleeping tents and the best quality feather sleeping bags that guarantee a good rest. We buy new equipment and apply a 2-year rotation, constantly looking for the best brands that are the most comfortable and safe for your trek.
• Excellent meals – All included. You don’t have to worry about food, because we include all meals during the whole Trek. Our cook will impress you with the quality of the food prepared in a small tent and small kitchen. Everything is prepared with fresh ingredients, we do not use canned or dehydrated food. In addition, we can prepare vegetarian or special diets according to your needs, free of any extra charge.
• Confirmed and guaranteed departures. We are the only Tour Operator that guarantees all departures, since we Operate 100% of our Treks. Other agencies hope and wait to have enough clients to start with a Tour. Even if we only have a single traveler for a Travel Date, this trip will be operated by us at the prices listed on this website and without surcharge. Normally our groups are small and with an average of 4 to 8 people.
• We treat our travel staff in the best way and are committed to the social projects of our region. We practice good treatment for our workers. That is why we provide Inca Trail tickets, accommodation, transportation, uniforms and good food for all our staff. The cooks and porters have paid Health Insurance and all of them have reasonable salaries according to the work they do. We are also committed to social projects that sponsor benefits for children in local communities in Health and Education, helping to improve their living conditions.
• We practice Sustainable and Responsible Tourism. We are an ecological company, committed to the environment and to the sustainable use of natural resources, Tourism must have a minimal impact. One important contribution is that our kitchen staff use biodegradable dishwasher detergents. In addition, we constantly participate in Cleaning Campaigns of the Inca Trail to Machu Picchu.
• Personalized Service and Support. When you ask a question, we will always reply. We are here to help provide personalized service and support. Call or e-mail our contact center from anywhere, anytime.